Cancelling and Replacement Notes, Changing Their PIN

Charge Conflicts

You might speak to our va or real time Chat broker at or call us at 1800 339 6963 or (65) 6339 6963 from overseas. We are going to inquire a retrieval on the charge slide and mail they for your requirements for verification. This might grab from 6 to 8 weeks and outlay S$5.00 per content.

Can you imagine I am sure I didn’t generate an exchange back at my declaration a€“ or that it’s the wrong quantity?

You could call the 24-hour Customer Service Centre with 1800 339 6963 or (65) 6339 6963 from overseas to join up your dispute.

If your debit or credit card is shed or taken, you will want to report they instantly. We’ll terminate it and arrange a card for your needs.

When you document that the credit try lost or taken, you will never end up being responsible for any deceptive deals on your forgotten or stolen credit from time your tell you:

Consult the Cards online service web page at go.dbs/sg-digitalservices to prevent and supercede your card. Instead, you may possibly call the Customer Service heart at 1800 339 6963 or (65) 6339 6963 from offshore.

There isn’t any should promote a reason but please integrate your credit profile amounts & trademark therefore we can cancel it. Our target is:

For safety factors, please clipped each card in half and dump them straight away. If there are outstanding bills continuing to be, their monthly report will still be sent to your until complete fees is made.

See the Cards Digital providers web page at go.dbs/sg-digitalservices to displace the cards. Instead, you can contact our very own 24-hour Support Service middle on 1800 111 1111 or (65) 6327 2265 from overseas to obtain a replacement card.

• DBS/POSB Internet Banking:Login to online financial >> Cards >> Reset cards PIN

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• DBS/POSB Digibank app:Login to Digibank software >> Card Services >> Reset cards PIN
• If you don’t posses Internet or mobile phone financial, you are able to reset here.

Upgrading or Altering Notes

Certainly a€“ as long as you stay with the exact same cards. Eg it is possible to move from charge to charge Gold or charge Platinum. Simply compose to all of us. Feature the cards membership number, trademark and duplicates of one’s current income paperwork (tax find of examination, IR8A, a computerised payslip or boss’s page). Whether it’s authorized, your cards should be to you within 14 days.

Yes, but because each card keeps various terms and conditions you need to implement once more. Its for you to decide whether you should terminate their outdated cards or ensure that it stays.

Cash Advance and Resources Exchange

a Cash Advance fee of 8% for the quantity withdrawn or S$15.00, whichever try greater, should be levied each advance loan transaction produced on your own card accounts. Besides, Cash Advance prevailing interest of 28percent p.a. (subject to compounding when the costs aren’t repaid completely) regarding the levels withdrawn, chargeable every day from the go out of withdrawal until bill of full payment (lowest charge of S$2.50) will use.

Aided by the DBS resources exchange system, you can easily convert their balances off their banking companies’ bank cards or lines of credit to your DBS mastercard.

To request a resources exchange, simply full the Funds exchange Form. Print they and send they to all of us with copies of your different banks’ comments if you should be spending for other banks, particularly Citibank, UOB, OCBC, etc. we’re going to tell you the program condition via email.

Improving Cards Use Security

What is EMV? EMV represents Europay, MasterCard, Visa basically a combined work to make certain security and international Interoperability in order that MasterCard and Visa notes can keep on being accepted everywhere. Utilizing the EMV Smart Chip, your own card is actually safeguarded against fraudulent activities and you will take pleasure in the highest degree of safety when transacting on your own credit.